SOL NARMINA'S FAQ'S

About:

• Sol Narmina LLC. is a small skincare business that operates remotely within the state of Alabama.

Processing Time:​

• 90% of all of our skincare products are handmade and therefore requires 5 - 7 business day minimum for processing and shipping. This does not include weekend or holidays

• All Sol Narmina products are sold in USA only for now. We will re-evaluate in 2025 if we will offer our products outside of the USA. 

Shipping:​

• Orders will be shipped via Fedex or USPS as a secondary option.

• Shipping costs will be added at checkout (a flat rate) 

• For local orders, pickup will be available if preferred. 

Returns/Exchanges:​

• Our products are handcrafted & made to order. No returns and or exchanges once an order is placed. All orders are final.

• If your order is damaged upon arrival or missing an item, please take a photo and email it immediately within 48hrs. to contact@solnarmina.com to request a replacement.

Lost/Stolen Packages:​

• Sol Narmina LLC. is not responsible for lost or stolen packages. 

• If you entered the incorrect address and you fail to update it: THAT'S THE ADDRESS IT WILL SHIP TO AND WE ARE NOT RESPONSIBLE FOR NEGLIGENCE. 

• IF YOU FORGOT THE APT NUMBER & IT COMES BACK TO US YOUR ORDER WILL BE REFUNDED. THIS EXCLUDES SHIPPING.

• Sol Narmina LLC reserves the right to limit and or refuse products to any individual.